Privacy Policy

Last updated: 17 August 2026

1. About this Privacy Policy

This Privacy Policy explains how Bantu Digital Media (“Bantu”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal information when you visit our website, contact us, submit a project enquiry or otherwise interact with us.

We are committed to processing personal information responsibly and in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African law.

2. Who is responsible for your information

For personal information processed through this website and our business enquiries, Bantu Digital Media is the responsible party.

• Address: 19 Botha Avenue, Waterval Estate, 2195
• Phone: +27 83 211 5718
• Email: info@bantudigitalmedia.co.za

3. Personal information we may collect

Depending on how you interact with us, we may collect:

• your name, email address, telephone number and company or brand name;
• the service you are interested in and information included in your project brief;
• communications you send to us by email, telephone or through the website;
• business contact information provided in the course of a client, supplier or prospective-client relationship; and
• limited technical information that may be generated by our hosting or security providers, such as IP address, browser type, device information, date and time of access, and server logs.

Please do not include sensitive or special personal information in a website enquiry unless it is genuinely necessary and you are authorised to provide it.

4. How we collect personal information

We collect personal information directly from you when you submit an enquiry, contact us, request a proposal, become a client or supplier, or communicate with our team. Certain technical information may also be collected automatically by infrastructure or hosting services required to deliver and secure the website.

5. Why we use personal information

We may process personal information to:

• respond to enquiries and prepare proposals or project discussions;
• provide, administer and improve our services;
• manage client, supplier and business relationships;
• communicate about projects, accounts, meetings and service delivery;
• maintain the security, reliability and performance of our website and systems;
• comply with legal, regulatory, accounting or contractual obligations;
• protect our rights, property, systems and legitimate business interests; and
• send marketing communications where permitted by law and, where required, with your consent.

6. Lawful processing

We only process personal information where there is an appropriate basis to do so. Depending on the circumstances, this may include your consent, steps required before entering into a contract, performance of a contract, compliance with a legal obligation, or a legitimate interest recognised by applicable law.

7. Sharing personal information

We do not sell personal information. We may share personal information only where reasonably necessary with trusted service providers that support our website, email, IT, professional services, security or business operations, with professional advisers, with a client where this is part of an authorised project, or with regulators and public authorities where required by law.

Where a third party processes personal information for us, we expect it to use the information only for the relevant purpose and to apply appropriate confidentiality and security safeguards.

8. International processing

Some technology, hosting or communications providers may process information outside South Africa. Where personal information is transferred across borders, we will take reasonable steps to ensure that the transfer is handled in a manner consistent with applicable data-protection requirements.

9. Data retention

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, to maintain necessary business records, resolve disputes, enforce agreements, or meet legal and regulatory obligations. When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.

10. Security

We use reasonable technical and organisational safeguards designed to protect personal information against loss, unauthorised access, interference, alteration, disclosure or destruction. No website, email system or electronic transmission can be guaranteed to be completely secure, so we continually assess safeguards appropriate to the nature of the information we process.

11. Cookies and website analytics

The current version of this website does not intentionally use third-party advertising trackers or behavioural advertising cookies. Essential technical information may still be processed by our hosting environment to operate, protect and deliver the site. If we introduce non-essential analytics, advertising technologies or additional cookies in future, we will update our disclosures and implement appropriate controls where required.

12. Your rights

Subject to applicable law, you may ask us to confirm whether we hold personal information about you, request access to it, ask that inaccurate information be corrected or updated, request deletion where legally appropriate, object to certain processing, or withdraw consent where processing is based on consent.

To make a privacy request, email info@bantudigitalmedia.co.za. We may need to verify your identity before completing a request.

13. Direct marketing

We will manage electronic direct marketing in accordance with applicable law. Where consent is required, we will seek it before sending marketing communications. You may also ask us to stop sending marketing messages by using an unsubscribe option where provided or by contacting us directly.

14. Children’s information

Our website and services are intended for business and professional audiences. We do not intentionally request personal information from children through the project-enquiry form. If we become aware that children’s personal information has been submitted in circumstances requiring additional protection or authorisation, we will handle it in accordance with applicable law.

15. Complaints

If you have a concern about how we process personal information, please contact us first so that we can address it. You also have the right to approach the Information Regulator (South Africa). Information about the Regulator and its complaints processes is available at inforegulator.org.za.

16. Changes to this policy

We may update this Privacy Policy when our website, services, technology or legal obligations change. The latest version will be published on this website with the date of the most recent update.